Online registration and activation of your account:

Please register with all your contact details. For companies, we also need the VAT number. After registration you will be sent an e-mail with a link to activate your account. After you have activated and logged in to your account you can upload pictures and place orders.

Order placement and confirmation:

You can choose different methods to send us your pictures:

- HTTP Upload: For low volume orders you can upload your pictures via HTTP.

- FTP Transfer: In case you have large amount of image data, please use the FTP transfer. We will give you access to the FTP space after your registration. FTP Login name and password are the same as your ProfiMasking account name and password. After the pictures have been uploaded you will get a confirmation notice from ProfiMasking about the price of your order.

Picture processing and notification:

After we have received your pictures we will check and categorize your pictures according to their complexity. Orders will normally be processed within one business day. Individual orders can also be handled over the week-end. Upon request we will also offer an Express service. You will be notified by e-mail to download the pictures when your pictures are ready.

After the job is finished, you will receive an e-mail notification for downloading the pictures. There will be a link in the e-mail for you to download the data. There are different payment procedures depending on the user.

Private customers need to pay before downloading completed pictures.

Special rules apply to companies. In general, companies can download the pictures as soon as their pictures are completed. On a case-by-case basis, especially for new customers, companies may be asked to confirm the invoice amount and pay before downloading the completed images. Invoices will be sent to companies on a monthly base.

On request we can also offer you downloading your pictures via FTP.

Payment information:

After the pictures are completed, we will inform the customer immediately and the pictures should be downloaded within 7 working days. After the completed pictures have been downloaded by the customers, if there is no further rework needed, ProfiMasking will keep the completed pictures for additional 7 working days. After 7 days the pictures will be removed. Therefore, completed pictures will be removed after 7+7=14 working days.